Office Chair Store UK - Seatingvfm Information

T: 0871 288 4558 F: 0845 280 3068 E: Contact Us SEATING vfm - SBSI ltd Appledore Stretton Heath Shrewsbury Shropshire SY5 9QQ

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Please call 0800 6344361 for any help.
or Email click here

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SEATING vfm - ONLINE HELP DESK
.
Opening Times - you can order 24 hours a day 365 days a year from the web site.

There are advisers working during the following times

MONDAY TO FRIDAY 9:30 to 17:00 (except UK Bank Holidays)

Delivery times - Each product description clearly states the Normal Delivery Time.
This is stated in working days (Monday to Friday excepting Bank Holidays)

Delivery is FREE on the British mainland between Monday and Friday
Set day or timed deliveries can sometimes be organnised, but at an extra cost

Need advice ?
For a fast response use our contact form or call our UK sales team on 0845 644 0735

The Easy way to shop . . .

Shopping is easy at SEATING vfm - we have a fantastic range of Office Chairs
available right now by using our SECURE PAYMENT system.

Just 6 easy steps to purchase

1. Select and enter a showroom
2. Browse through our range
3. Select your product
4. Add to the shopping trolley
5. To amend selections click on "Trolley"
6. Enter a few details - that¹s it!

Or if you prefer select to pay offline at the checkout, print off your order and either
POST A CHEQUE
or FAX YOUR CREDIT CARD DETAILS
Including your address, postcode, telephone and email address details to
Our SECURE FAX - 0845 644 0736

About Us SEATING vfm - the largest range of Office Chairs Online in the UK.

SEATING vfm are the leading online supplier of quality office chairs in the UK and are completely dedicated to your total satisfaction. We do not offer for sale any product that is not designed and manufactured to our exacting standards. We only source seating from the top British and European manufacturers - Beware of cheap imitations.

We have a virtual showroom rather than brochures, which keeps our costs as low as possible, saves trees and saves our customers money! However, if you require more detailed information about our products please email us and we will forward a reply by email, post or telephone within 24 hours.
If you have any questions, suggestions or comments please use our contact form

Making A Purchase
About Us SBSi LTD has been selling office furniture to offices and homes across the UK since 1999 and are completely dedicated to your total satisfaction.

If you have any suggestions or comments please email us at sales@seatingvfm.com

Our Contact details (post only not for visits) :
SBSi Ltd - Seatingvfm
Appledore
Stretton Heath
Shropshire, SY5 9QQ

Tel : 0800 6344361
Fax: 0845 2803068
Email: sales@seatingvfm.com

As an online retailler our store is open 24 hours a day all year round, and from experience we have found that we can respond quicker and with more information to email requests.
Making A Purchase Making a purchase could not be easier. Just browse any of the Showrooms, where you will see the price excluding VAT, the specification and an image which can be enlarged if required and then add the product of your choice to the Shopping Trolley.
Select the quantity you require then move to our "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You will then be transferred to a SECURE area before entering your card details. Unlike many stores we do not hold any of our customers' bank details on our site to ensure that your security is maintained.
SBSi Ltd accepts debit and credit card payment, as well as a cheque in advance of despatch for UK customers. Large orders - delivered to the ground floor of one UK delivery address - can qualify for an extra discount. Email us for a quotation.

We accept Visa, Mastercard, JCB, Amex, Maestro and Solo
Please note that your Credit / Debit Card account is debited immediately by our SECURE partner, WorldPay WorldPay do not pass on your payment to us until 30 days have elapsed.

Account Customers - 30 days from date of invoice
Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at the rate of 2% above Royal Bank of Scotland Plc’s base rate from time to time in force and shall accrue at such a rate after as well as before any judgement.

We take security very seriously - your credit card details are 100% secure if you buy online from Seatingvfm because we use Worldpay secure payment online transaction processing. We never accept, store or see your credit card details, these are collected by Worldpay at the end of the purchase on their secure site.
Shipping And Handling FREE DELIVERY WITHIN THE UK mainland - Monday to Friday during office hours, to a Ground Floor location or other floor with suitable lift or customer assistance. Should delivery to another floor be required where no lift or assistance is available additional costs might apply.
Other destinations - please email us for a quotation.

Installation charges will be based upon the total cost of each order - please email us for details

Total cost is shown at checkout BEFORE you confirm your transaction. All prices quoted are in UK£'s.
Delivery Schedule We will normally despatch your order to you in 7-20 working days, depending upon product, quantity ordered and manufacturer. Details of normal despatch times are listed against each model in the shopping section of our store. If you require a product urgently please email us for availability stating which product code, size, colour and quantity.

Please note that Delivery lead times shown on our website are given as a guide and are not guaranteed - there are periods during the year when our manufacturers are more busy and this increases the delivery lead times. For up to date delivery times please email us from our website for details.

All Deliveries are carried out by the manufacturer or national carrier service - Seaingvfm do not deliver any office furniture products. All delivery lead times shown on this website are approximate as given to us by each manufacturer.
SBSi Ltd are not responsible for late deliveries

Rest of World - email - sales@seatingvfm.com - for current shipping costs & schedules.
N.B. Working days : excludes Saturday, Sunday and all Statutory and Bank Holidays in the UK.
We will advise you when your order is despatched.
Back Orders In the event that your selected order is not available for delivery within our normal schedule (usually no more than 20 working days) we will contact you so that you may decide to continue with the order, choose an alternative or cancel.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges 20% VAT is included in all orders within the European Union.
VAT Registration Number 794 1505 16

Credit Card Security SBSi LTD know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach World Pay. They are not held in clear text on any web site. We abide by the British Standard BS7799 (Code of Practice for Information Security Management).
The person responsible for security is Andrew Poulet

Guarantee SBSi LTD - Customer Complaint Policy & Cancellation Rights.
All products are guaranteed against defective materials / workmanship under conditions of normal wear and tear from date of delivery / installation :

All products shown on the onlinedesks.co.uk website carry a manufacturers guarantee depending upon the product from 1-10 years - please email us for full details

Refund Policy: Refunds are given at the discretion of Company Management

We will handle your complaint fairly, confidentially, effectively and speedily - always acknowledging a complaint within 1 working days, notifying you of the timescale involved and keeping you informed of our progress. If you require any further information you may contact us by email , fax or phone - see our contact details. Our procedures are monitored regularly and updated and improved as required.
This does not affect your statutory rights as a consumer.
Reaching Us SBSi LTD are here to help. If you need further assistance, advice or would like us to quote you for your specialised requirements you may reach us in any of the following ways.

Opening times - you can order securely online 24 hours a day 365 days a year

Use e-mail for the quickest response - sales@seatingvfm.com

Office hours 9.30am - 5pm Monday - Friday

Sales Tel : 0800 6344361
Sales Fax : 0845 2803068

Write SBSi Ltd ,Seatingvfm, Appledore, Stretton Heath, Nr Yockleton, Shropshire, SY5 9QQ
We guarantee to reply within 24 hours and usually much quicker.
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future nor pass your address to others. The information we will collect about you includes: name, address, phone number, email address.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser unless modified.
Returns Policy Contact us within 7 days of receipt (starting the day after delivery) - All we ask is that the product is returned to us in mint condition with orginal packaging at your own cost, transport may be arranged and charged by SBSi Ltd depending upon manufacturer.

Returned made to order & bespoke products will be subject to a collection and / or re-stocking fee, this will be charged in accordance with the relevant manufacturers returns policy.

Should your purchase arrive damaged let us know immediately. A replacement / part will be sent right away.

Please e-mail for a Returns address. No goods accepted without this authorisation.

Remittance Terms SBSi LTD (seatingvfm) are also pleased to accept cheques from UK bank accounts.
Please make your cheque payable to SBSi LTD.
Goods are not despatched until your cheque is cleared.

Shipping And Handling
FREE DELIVERY WITHIN THE GB mainland - Monday to Friday.

Other destinations - email us for a quotation.
Total cost is shown at checkout BEFORE you confirm your transaction. All prices quoted are in UK£'s.
To keep prices as low as possible our chairs are sent direct to you by parcel carrier.
Your chair will be either partially assembled or assembled so it is quickly available for use.

Delivery Schedule
We will normally despatch your order to you in 1-15 working days, depending on model and quantity ordered. Details of normal despatch times are listed against each model in the shopping section of our store. If you require a chair(s) urgently email us for availability stating model, colour and quantity. Delivery time is between 1-2 working days from despatch depending on location within the UK.
GB mainland (except Highlands of Scotland) customers may specify "Before noon" or a "Saturday" delivery to assist busy people, the cost of which is calculated at the checkout before you confirm your transaction.

Rest of World - email - info@seatingvfm.com. - for current shipping costs & schedules.
N.B. Working days : excludes Saturday, Sunday and all Statutory and Bank Holidays in the UK.

Back Orders
In the event that your selected order is not available for delivery within our normal schedule (usually no more than 15 working days) we will contact you so that you may decide to continue with the order, choose an alternative or cancel.

Tax Charges 20% VAT is included in all orders within the European Union. VAT Registration Number 834 3838 13

Credit Card Security
SEATING vfm know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach World Pay. They are not held in clear text on any web site. We abide by the British Standard BS7799 (Code of Practice for Information Security Management).
The person responsible for security is Sales

Guarantee
All chairs are guaranteed - 1 years in normal use & 2 yrs Fabric - 1 yrs for 24hr use & 1 yr Fabric (unless stated otherwise)

Reaching Us
SEATING vfm are here to help. If you need further assistance, advice or would like us to quote you for your specialised requirements you may reach us in any of the following ways.

Use e-mail for the quickest response
e-mail info@seatingvfm.com
tel 0800 6344361 - 9.30am to 5pm Monday to Friday plus 24 hour Voice Mail
fax 0845 2803068 - 24 hours
write SEATING vfm, Appledore, Stretton Heath, Shrewsbury, SY5 9QQ, UK.
We guarantee to reply within 24 hours and usually much quicker.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Trust UK Code of Conduct.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future nor pass your address to others. The information we will collect about you includes:
name, address, phone number, email address.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with the law and the Trust UK Code.We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser unless modified. Email us for any further information.

Returns Policy SEATING vfm - Customer Returns Policy & Cancellation Rights.
All chairs are guaranteed - 1 years in normal use & 2 yrs Fabric - 1 yrs for 24hr use & 1 yr Fabric (unless stated otherwise)
Within 7 days from receipt of goods - refund or exchange guaranteed within 30 days of cancellation. (applies only to a purchase of a single standard chair as illustrated in our store - if you are unsure and wish to order a larger quantity then please order one chair first to check it out)
Contact us within 7 days of receipt - All we ask is that the chair is returned to us in mint condition and original packaging at your cost - manufacturers restocking fees will also be charged at the customer expense.
Should your purchase arrive damaged let us know immediately. A replacement part or chair will be sent right away - please e-mail for a Returns address. No goods accepted without this authorisation.
We will handle your complaint fairly, confidentially, effectively and speedily - always acknowledging a complaint within 5 working days, notifying you of the timescale involved and keeping you informed of our progress. If you require any further information you may contact us by email , fax or phone - see our contact details. Our procedures are monitored regularly and updated and improved as required.
This does not affect your statutory rights as a consumer.

Remittance Terms
SEATING vfm are also pleased to accept cheques from UK bank accounts.
Please make your cheque payable to Seatingvfm
Goods are not despatched until your cheque is cleared.

You can amend your selections by clicking on "Trolley"
If you require assistance email us or telephone our support team on 0845 6440735